How to Have Hard Conversations: by Justine Massy

How to speak your truth without burning bridges—even if confrontation terrifies you.
If you’re tired of avoiding conflict, bottling up your feelings, or leaving conversations filled with regret… this book is for you.
We’ve all been there—biting our tongue to keep the peace, only to suffer in silence. Or blurting out the truth and instantly regretting how it landed. But what if there was a better way? What if you could say what is on your mind, what they need to hear, and improve your relationship in the process?
In How to Have Hard Conversations: A Practical Guide to Building Relationships Through Conflict Resolution & Emotional Clarity, communication coach Justine Massy gives you the tools to tackle difficult discussions with calm, confidence, and compassion—whether at work, in your relationships, or with yourself.
You’ll learn how to stop avoiding, start connecting, and say what matters… without blowing up your relationships.


Inside this practical and empowering guide, you’ll discover:

• A simple 6-part framework for navigating difficult conversations step by step
• Why your brain resists conflict—and how to work with it, not against it
• Powerful scripts and word-for-word examples for setting boundaries and giving feedback
• How to stay grounded and emotionally regulated during tough talks
• What to say when someone gets defensive, shuts down, or lashes out
• The mindset shift that turns fear into clarity and avoidance into action
• How to say “no” without guilt—and be respected for it
• How to communicate assertively without sounding aggressive
• Techniques for diffusing tension and building real connection
• The role of body language, tone, and presence in making your message land
• What to do if the conversation doesn’t go as planned
• How to build a culture of open, honest dialogue—in any area of your life

Think you’re too non-confrontational for this to work?
This book is designed with empathy in mind—especially for those who struggle with anxiety, people-pleasing, or conflict avoidance. Even if you’ve messed up conversations in the past, this book gives you a reset—and the tools to get it right.


If you want to stop avoiding what needs to be said—and start having conversations that actually change things—grab your copy of How to Have Hard Conversations today.

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