Refund policy
Return & Refund Policy | The Big Green Bear Guarantee
At Big Green Bear, we stand behind the quality of our outdoor gear. We want you to feel as confident in your purchase as you do on the trail. That’s why we offer a simple, transparent, and customer-first return process.
New: 30-Day Money Back Guarantee
We are proud to introduce our New 30-Day Money Back Guarantee. If you are not 100% satisfied with your purchase—whether it's the fit of your 7" cargo shorts or the performance of your 9" Bermuda shorts—you can return your items within 30 days of delivery for a full refund or exchange.
How to Start a Return
To ensure a smooth process, please follow these steps:
- Check Your Timeline:Â Ensure your return is initiated within 30 days of the date you received your order.
- Item Condition:Â Items must be in their original condition, unworn, unwashed, and with all original tags attached.
- Contact Us: To begin, please visit our Contact Page or email us at support@biggreenbear.com with your order number.
Refund Process
Once your return is received and inspected at our warehouse:
- We will notify you via email regarding the approval or rejection of your refund.
- Approved refunds will be processed immediately to your original method of payment.
- Please allow 5-7 business days for the credit to appear on your statement, depending on your bank or credit card provider.
Exchanges for the Perfect Fit
Found a pair of shorts you love but need a different size? We offer free exchanges to ensure you get the perfect fit for your next adventure. Just mention your preferred size when you contact our support team.
Shipping Costs
- Defective or Wrong Items:Â If we made a mistake or the item is damaged, Big Green Bear will cover all return shipping costs.
- Standard Returns:Â For change-of-mind or fit-related returns, the customer is responsible for the return shipping fees.